Author: Neftaly Vutisani Malatjie

Neftaly Elementor #2977

10/02/2026
Neftaly Travel Refund and Returns Policy
This is a sample page.

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.
10/02/2026
Neftaly Spaza Shop Project Reference Letter from Livhuwani Mashapa from City of Tshwane Municipality

Livhuwani Mashapa
City of Tshwane Municipality
Phone: 064 376 1214

Date: 27 January 2026

To Whom It May Concern,

Subject: Professional Reference – Neftaly

I am writing to provide a professional reference for Neftaly, who has previously partnered with the City of Tshwane Municipality on initiatives aimed at supporting small and township-based businesses. Neftaly has successfully implemented programmes that included spaza shop registration, compliance audits, and business skills training.

Their team is highly competent and demonstrates a strong understanding of local economic development frameworks and municipal requirements. They have consistently provided innovative solutions, ensured regulatory compliance, and delivered quality training and mentorship sessions that positively impacted participating enterprises.

Neftaly has proven to be a trustworthy and professional partner. I recommend them without reservation for any projects involving business registration, compliance, training, or stakeholder partnership initiatives.

Kind regards,

Livhuwani Mashapa
City of Tshwane Municipality

27/01/2026
Neftaly Reference Letter Diepsloot Youth Project Centre Manager from Linah Ralepelle

Linah Ralepelle
Diepsloot Youth Project
6863 Peach Road, Diepsloot, 2189
Phone: 072 686 6653
Date: 27 January 2026
To Whom It May Concern,
Subject: Recommendation for Neftaly Services
I am pleased to write this reference on behalf of Neftaly. Our organisation collaborated with Neftaly on several youth and small business empowerment programs in the Diepsloot community. They provided hands-on support in areas such as business registration, compliance advisory, and skills training.
Throughout the engagement, Neftaly’s staff demonstrated exceptional knowledge of municipal regulations, business mentorship, and community engagement practices. Their work has directly contributed to the formalisation and growth of several small businesses in the township, improving both operational standards and compliance levels.
We have found Neftaly to be reliable, professional, and dedicated to achieving tangible results. I strongly recommend them for similar assignments, particularly in enterprise development and compliance support.
Warm regards,
Linah Ralepelle
Diepsloot Youth Project

27/01/2026
Neftaly Reference Letter on Spaza Shop from Gauteng Department Social Development

Pamela Chauke
Gauteng Department of Social Development
41 Fox Street, Edura House, Marshalltown, Johannesburg
Email: pamela.chauke@gauteng.gov.za | Phone: 073 478 9071

Date: 27 January 2026

To Whom It May Concern,

Subject: Reference for Neftaly

It is with great pleasure that I provide this reference for Neftaly. The organisation has been involved in multiple social development initiatives within Gauteng, particularly supporting township-based enterprises and small business development programs. Their team demonstrated exceptional professionalism, attention to detail, and commitment to compliance and capacity building.

Neftaly’s interventions, including training workshops, mentorship, and regulatory compliance support, were delivered efficiently and resulted in measurable improvements in enterprise performance. Their ability to engage with local communities and municipal stakeholders has been highly commendable.

I confidently recommend Neftaly for any project related to business development, compliance, and training within the public sector. Should you require any further information, please do not hesitate to contact me at the above details.

Sincerely,

Pamela Chauke
Gauteng Department of Social Development

27/01/2026

Neftaly Spaza Shop Management

Neftaly Letter of Bid Submission

Date: 27 January 2026

To:
Department of Development Planning and Real Estate
Skills Development, Job Creation, Economic Infrastructure & Enterprise Development Division
Corner Voortrekker Road and Monument Road
Kempton Park 1619

Subject: Submission of Bid – PS-REDP 06-2026: Appointment of Accredited Service Providers for Spaza Shop Registration, Compliance Support, Business Licence Audit/Enforcement, Training, and Partnership Optimisation

Dear Sir/Madam,

Neftaly hereby submits its bid in response to the City of Ekurhuleni’s Request for Proposal (RFP) PS-REDP 06-2026. We acknowledge the City’s objectives to strengthen and formalise township-based spaza shops through registration, compliance support, capacity building, financial facilitation, and partnership optimisation.

Neftaly confirms that all information contained in this bid is accurate, complete, and in full compliance with the requirements outlined in the RFP documentation. We further confirm that, if awarded this contract, Neftaly will:

Deliver all services in strict adherence to the City of Ekurhuleni’s specifications and timelines.
Assign suitably qualified and experienced personnel, as detailed in this proposal, to manage and execute all project activities.
Comply fully with occupational health, safety, and insurance requirements as stipulated.
Uphold ethical business practices, transparency, and accountability throughout the project lifecycle.
Support the City’s objectives of local economic development, SMME growth, and empowerment of Historically Disadvantaged Individuals.

Neftaly acknowledges that the City of Ekurhuleni reserves the right to verify all submitted documents and references. We also confirm our understanding that failure to meet the bid requirements may result in disqualification.

Neftaly looks forward to the opportunity to partner with the City of Ekurhuleni in delivering a comprehensive, impactful, and sustainable programme for the formalisation and growth of spaza shops across the municipality.

Yours faithfully,

__________________________
Name: Neftaly Malatjie
Designation: Chief Executive Officer
Company: Neftaly
Contact Details: 084 313 7407

Neftaly Bidder’s Details and Company Profile

Company Name: Neftaly
Registration Number: 2015/537703/07
Physical Address: 22 Gemsbok Street, Clayville Ext 7, 1665
Telephone: 011 071 1903
Email: sayprobiz@gmail.com
Website: Https://corporate.saypro.online
Primary Contact Person: Neftaly Malatjie, CEO
Email: neftaly.malatjie@gmail.com
Telephone: 084 313 7407

1. Company Overview

Neftaly is a dynamic and accredited enterprise development and consultancy firm specialising in supporting township-based SMMEs, spaza shops, and informal traders. We leverage years of experience in Local Economic Development (LED), business compliance, capacity building, and financial facilitation to deliver measurable socio-economic impact.

Neftaly is committed to enabling sustainable business growth, empowering Historically Disadvantaged Individuals (HDIs), and creating employment opportunities within the City of Ekurhuleni and beyond. Our approach integrates strategic support, training, mentorship, and partnership optimisation to formalise and strengthen township enterprises.

2. Vision

Neftaly envisions thriving township economies where informal businesses operate compliantly, grow sustainably, and contribute meaningfully to local economic development.

3. Mission

Neftaly’s mission is to provide accessible, high-quality, and accredited services that enable spaza shops and SMMEs to:

Achieve regulatory compliance
Access finance and business development support
Improve operational efficiency and profitability
Build long-term resilience and sustainability

4. Core Competencies

Neftaly specialises in:

Spaza Shop Registration & Profiling – Accurate registration, needs assessments, GIS-enabled mapping, and data analytics for strategic interventions.
Compliance Support & Advisory Services – Ensuring alignment with municipal, health, and financial regulations, including CIPC, SARS, zoning, and COA requirements.
Business Licence Audits & Enforcement – Conducting audits, inspections, and awareness campaigns to formalise informal businesses.
Training & Capacity Building – Accredited and non-accredited training covering financial literacy, digital literacy, business management, food safety, POS systems, and legal compliance.
Financial Facilitation & Partnerships – Accessing grants, supplier credit, and centralised procurement opportunities to strengthen business sustainability.
Business Pitching & Mentorship Programmes – Preparing entrepreneurs to confidently present business ideas, secure partnerships, and scale operations.
Monitoring & Evaluation – Comprehensive reporting and KPI tracking for project accountability and continuous improvement.

5. Experience & Track Record

Neftaly has successfully partnered with municipal and provincial government departments, SETAs, and financial institutions to deliver enterprise development programmes. Our track record includes:

Supporting over 1,500 spaza shops and informal traders across multiple regions
Facilitating compliance, licensing, and regulatory alignment for township businesses
Designing and delivering accredited training programmes to enhance entrepreneurial skills
Partnering with financial institutions to provide grants, loans, and procurement support

6. Accreditation & Professional Affiliations

Neftaly is accredited and registered with:

QCTO – Quality Council for Trades and Occupations
Services SETA / Wholesale & Retail SETA – Sectoral training authorities
FSCA – Financial Sector Conduct Authority (where applicable)

We maintain all professional registrations in good standing and ensure compliance with SAQA-accredited qualifications for all key personnel.

7. Corporate Social Responsibility & Transformation

Neftaly prioritises local economic development, youth empowerment, and HDI participation. We integrate:

Employment of local community members
Skills development and mentorship programmes
Support for women-led and youth-led businesses
Alignment with BBBEE, Preferential Procurement, and local content regulations

8. Commitment to the City of Ekurhuleni

Neftaly is committed to delivering measurable outcomes that align with the City’s strategic objectives:

Formalising informal trading within all regions
Building sustainable, compliant, and financially resilient spaza shops
Empowering HDIs through training, mentorship, and financial facilitation
Ensuring rigorous monitoring, evaluation, and reporting for accountability

Neftaly Understanding of the Project and Objectives

1. Overview

Neftaly recognises the critical role that spaza shops and informal traders play in the township and local economy of the City of Ekurhuleni. We understand that these businesses are key contributors to job creation, poverty alleviation, and economic empowerment.

We also acknowledge the challenges faced by these enterprises, including:

Limited access to finance and formal markets
Complex regulatory requirements and compliance obligations
Lack of business management and financial literacy skills
Limited access to infrastructure and digital tools

Neftaly understands that the City’s initiative seeks to address these challenges through structured interventions that promote registration, compliance, training, mentorship, financial support, and partnership facilitation.

2. Project Objectives

Neftaly is committed to achieving the following objectives for the City of Ekurhuleni:

Formalisation and Registration of Spaza Shops:
- Support at least 1,500 spaza shops per year with formal registration
- Conduct needs assessments, situational analyses, and baseline audits
- Develop a comprehensive profile for each registered business to inform targeted interventions
Compliance Support and Enforcement:
- Assist at least 500 spaza shops annually to achieve compliance with municipal and national legislation, including the Business Act No. 71 of 1991, SPLUMA By-Laws, and the City’s Spaza Shop Policy (2024)
- Facilitate CIPC registration, SARS compliance, zoning certificates, COA, and business licence applications
- Promote awareness and understanding of regulatory requirements through education campaigns
Training, Mentorship, and Capacity Building:
- Deliver accredited and non-accredited training covering business management, customer service, financial literacy, food safety, digital literacy, and legal compliance
- Provide mentorship and coaching to at least 500 business owners per year
- Ensure training materials are accessible in multiple local languages
Financial Assistance and Partnership Facilitation:
- Develop and manage a Spaza Shop Financial Assistance Programme, supporting at least 100 qualifying businesses per year
- Assist spaza shops with grant applications, supplier credit, and centralised procurement strategies
- Partner with financial institutions and national funds to increase access to funding
Business Pitching and Support Programmes:
- Implement a structured Spaza Shop Business Pitching Programme to enhance entrepreneurial skills and business confidence
- Facilitate applications, shortlist participants, provide training and support, and oversee judging and award processes
- Align programme design with the City’s priorities for Gender, Youth, and Disability inclusion
Monitoring, Evaluation, and Reporting:
- Establish robust reporting systems, KPIs, and dashboards for project progress
- Conduct quarterly and annual reviews to ensure continuous improvement
- Provide actionable insights to support evidence-based decision-making

3. Alignment with City Goals

Neftaly is fully aligned with the City of Ekurhuleni’s strategic objectives:

Local Economic Development (LED): By formalising informal businesses and strengthening township enterprises, Neftaly contributes to local economic growth and investment facilitation.
Job Creation: Our interventions support small businesses, enabling them to expand operations and employ more local residents.
Business Empowerment: Training, mentorship, and financial facilitation create opportunities for HDIs, youth, and women-led businesses.
Regulatory Compliance: Ensuring adherence to municipal, health, and financial regulations promotes a safer, more transparent business environment.
Sustainable Impact: Data-driven monitoring and evaluation provide evidence for long-term planning and continuous improvement.

4. Neftaly Value Proposition

Neftaly offers a unique combination of:

Local knowledge and expertise in township enterprise development
Accredited training and mentorship capabilities
Proven experience in compliance, licensing, and regulatory support
Access to funding networks and procurement facilitation
Strong project management and governance for accountability and impact

By integrating these capabilities, Neftaly ensures that the City’s objectives are met efficiently, effectively, and sustainably.

Neftaly Scope of Services

6.1 Spaza Shop Registration Support

Neftaly will lead the formal registration and profiling of spaza shops across all six regions of the City of Ekurhuleni. Our approach includes:

Data Collection and Verification:
- Conduct on-site visits, GPS mapping, photographs, and verification of each spaza shop
- Capture detailed business information, including ownership, size, and product offerings
Needs Assessment and Infrastructure Audit:
- Conduct situational analyses to identify compliance gaps, training requirements, and infrastructure challenges
- Provide recommendations for upgrades, renovations, or infrastructure support where needed
Engagement with Stakeholders:
- Collaborate with local trader associations, municipal officials, and community leaders
- Foster relationships to ensure continuous support and participation of spaza shop owners
Deliverable:
- Detailed annual report profiling 1,500 spaza shops with insights and recommendations for interventions

6.2 Compliance Support and Advisory Services

Neftaly will provide comprehensive compliance support to at least 500 spaza shops annually, ensuring adherence to municipal and national regulations. Activities include:

Regulatory Compliance Assistance:
- Support businesses with CIPC registration, SARS compliance, zoning certificates, Certificates of Acceptability (COA), and municipal business licences
Awareness and Education Campaigns:
- Conduct workshops and outreach to educate business owners on legal and regulatory obligations
Follow-Up and Enforcement Support:
- Regular inspections and follow-up visits to ensure sustained compliance
- Assist with resolving non-compliance issues in collaboration with City officials
Deliverable:
- Compliance reports detailing businesses supported, gaps addressed, and enforcement outcomes

6.3 Business Licence Audit and Enforcement Support

Neftaly will facilitate audits and enforcement actions to formalise unlicensed or non-compliant spaza shops:

Business Licence Audits:
- Review existing licence status, identify gaps, and recommend corrective actions
- Provide administrative support for licence renewals or first-time applications
Enforcement Support:
- Advise municipal enforcement teams on non-compliant businesses
- Promote voluntary compliance through education and support programmes
Deliverable:
- Annual audit summary report and database of licensed spaza shops

6.4 Training and Capacity Building

Neftaly will design and implement both accredited and non-accredited training programmes to empower spaza shop owners and staff:

Training Programmes:
- Business management and customer service
- Financial literacy and credit health
- Food safety and hygiene compliance
- Digital literacy and POS systems
- Legal and regulatory compliance
Mentorship and Coaching:
- Provide post-training mentorship for at least 500 beneficiaries annually
- Support business growth, operational improvements, and market expansion
Deliverables:
- Curriculum, translated training materials in four local languages, and training completion certificates
- Mentorship and coaching session reports for continuous development

6.5 Partnership Optimisation and Stakeholder Coordination

Neftaly will facilitate financial assistance, partnerships, and procurement support to strengthen the township economy:

Financial Assistance Programme:
- Support at least 100 qualifying spaza shops per year with grants or supplier credit
- Assist businesses in preparing financial profiles and accessing funding
Partnership Facilitation:
- Collaborate with the National Spaza Shop Fund and other funding institutions
- Develop centralised procurement models to reduce costs for spaza shops
Business Pitching Programme:
- Conduct structured pitching events to develop entrepreneurial skills and confidence
- Facilitate shortlisting, training, venue logistics, judging, and award processes
Deliverables:
- Annual report on financial support facilitated, partnerships established, and outcomes of pitching events

6.6 Deliverables Summary

No.	Deliverable	Minimum Target per Year
1	Spaza Shop Registration and Profiling	1,500 shops
2	Compliance Support	500 shops
3	Training and Mentorship	500 shops
4	Financial Assistance Facilitation	100 shops
5	Business Pitching Programme	1 programme

This scope ensures comprehensive support across registration, compliance, training, financial facilitation, and partnerships, fully aligned with the City’s strategic objectives for township economic development and job creation.

Neftaly Methodology and Implementation Approach

Neftaly adopts a structured, participatory, and data-driven methodology to deliver all aspects of the spaza shop development and support programme. Our approach ensures efficiency, transparency, and measurable impact.

1. Project Initiation and Mobilisation

Kick-Off Meeting: Neftaly will conduct a project inception meeting with the City’s project team to confirm objectives, deliverables, and reporting requirements.
Implementation Plan: Develop a detailed project plan with timelines, milestones, roles, and responsibilities.
Risk Register: Identify potential risks, assess impact and likelihood, and propose mitigation measures.
Project Branding & Outreach Materials: Prepare branding, communication, and educational materials to raise awareness among spaza shop owners.

Deliverables: Inception report, project plan, risk register, and branded outreach materials.

2. Stakeholder Engagement and Mapping

Stakeholder Identification: Map all relevant stakeholders, including local trader associations, municipal departments, funding institutions, and community leaders.
Engagement Strategy: Conduct stakeholder consultations to understand local needs, challenges, and opportunities.
Communication Channels: Establish regular communication mechanisms (newsletters, WhatsApp groups, community meetings).

Deliverables: Stakeholder engagement plan and updated stakeholder database.

3. Spaza Shop Registration and Needs Assessment

Field Enumeration: Deploy field enumerators to register and profile 1,500 spaza shops annually.
Data Verification: Collect GPS coordinates, photographs, and detailed business profiles.
Needs Assessment: Identify training needs, compliance gaps, and infrastructure deficiencies.
Database Management: Maintain a centralised, secure database for all collected information.

Deliverables: Annual registration report, needs assessment report, and updated database.

4. Compliance Support and Advisory Services

Regulatory Guidance: Assist businesses with CIPC registration, SARS compliance, zoning certificates, COA, and municipal licences.
Education Campaigns: Conduct workshops and awareness sessions to promote understanding of regulations.
Follow-Up Visits: Schedule periodic compliance checks to ensure adherence to municipal and national standards.

Deliverables: Compliance audit reports, enforcement action logs, and training session attendance records.

5. Training and Mentorship Implementation

Curriculum Development: Design accredited and non-accredited training programmes covering business management, financial literacy, food safety, digital skills, and legal compliance.
Training Delivery: Conduct training in multiple local languages to ensure accessibility.
Mentorship: Provide ongoing support through monthly or quarterly coaching sessions for 500 spaza shop owners per year.
Evaluation: Pre- and post-training assessments to measure knowledge uptake and business improvements.

Deliverables: Training manuals, translated materials, attendance sheets, mentorship session reports, and evaluation summaries.

6. Financial Assistance and Partnerships Facilitation

Funding Support: Assist at least 100 qualifying spaza shops annually with grant applications or access to supplier credit.
Partnerships: Establish collaborations with financial institutions, suppliers, and wholesalers to provide better market access and procurement opportunities.
Centralised Procurement Model: Support collective procurement to reduce operational costs and increase profit margins.

Deliverables: Annual report on financial assistance, list of supported businesses, and partnership agreements.

7. Business Pitching Programme

Programme Design: Develop a structured business pitching programme to enhance entrepreneurial skills and investor-readiness.
Execution: Manage application processes, shortlist candidates, coordinate logistics, and conduct judging sessions.
Recognition: Provide certificates, awards, and prizes to winners, aligned with the City’s Gender, Youth, and Disability priorities.

Deliverables: Pitching event reports, participant lists, and awarded certificates.

8. Monitoring, Evaluation, and Reporting

KPI Tracking: Monitor project progress using measurable indicators for registration, compliance, training, financial assistance, and business pitching.
Dashboards: Prepare monthly dashboards highlighting key metrics and achievements.
Reports: Deliver quarterly progress reports and annual evaluation reports summarising outcomes, challenges, and recommendations.
Continuous Improvement: Incorporate feedback loops from stakeholders and beneficiaries to improve programme delivery.

Deliverables: Monthly dashboards, quarterly progress reports, and annual evaluation reports.

9. Project Governance and Coordination

Management Structure: Neftaly will implement a clear governance framework with defined roles and responsibilities for project staff.
Communication Protocols: Establish structured reporting to the City, including escalation procedures for risks or issues.
Quality Assurance: Conduct regular internal audits, field supervision, and stakeholder feedback reviews to maintain service excellence.

Deliverables: Governance and reporting framework, quality assurance reports, and risk management updates.

This methodology ensures a holistic, structured, and results-oriented approach, enabling Neftaly to successfully deliver the project objectives within the approved timeline and budget while empowering township spaza shops.

Neftaly Project Management and Governance Structure

Neftaly has designed a robust project management and governance framework to ensure the effective delivery of all project components for the City of Ekurhuleni Spaza Shop Support Programme. The structure ensures accountability, clear reporting, quality assurance, and risk mitigation throughout the project lifecycle.

1. Governance Overview

Neftaly’s governance framework is based on best practice principles of project management, incorporating:

Clear roles and responsibilities for all personnel
Regular reporting to the City’s Department of Development Planning and Real Estate
Monitoring and evaluation systems to track progress and outcomes
Risk management and mitigation at all levels
Compliance with municipal, national, and sector-specific regulations

This ensures that each project component—from registration and compliance to training and financial facilitation—is executed efficiently, transparently, and with measurable impact.

2. Proposed Organogram

The Neftaly project team will be structured as follows:

                    Project Steering Committee
                          (City of Ekurhuleni)
                                   │
                       Project Manager / Team Leader
                                   │
      ┌─────────────┬─────────────┴─────────────┬─────────────┐
      │             │                           │             │
Enterprise      Financial Analyst       Environmental Health   Project Administrator
Development /                          Practitioner
Economic Dev
Specialist
      │
  ┌───┴───┬──────────────┐
  │       │              │
Skills   Skills         Skills
Facilitator Facilitator Facilitator

Notes:

The Project Steering Committee will include representatives from the City of Ekurhuleni to provide oversight, approvals, and strategic direction.
The Project Manager / Team Leader is responsible for overall coordination, reporting, and communication with the City.
Enterprise Development Specialist focuses on SME support, business mentorship, financial facilitation, and partnership optimisation.
Skills Training Facilitators deliver both accredited and non-accredited training programmes and post-training mentorship.
Financial Analyst manages financial assistance applications, funding facilitation, and centralised procurement support.
Environmental Health Practitioner ensures compliance with food safety, public health regulations, and municipal by-laws.
Project Administrator handles documentation, scheduling, reporting, and logistical support for all project activities.

3. Roles and Responsibilities

Project Manager / Team Leader

Lead overall project implementation, monitoring, and reporting.
Liaise with City officials, stakeholders, and funders.
Approve project deliverables and ensure compliance with timelines and quality standards.

Enterprise Development / Economic Development Specialist

Conduct needs assessments and enterprise profiling.
Support compliance and business licence processes.
Facilitate access to funding and partnerships.

Skills Training Facilitators

Design and deliver accredited and non-accredited training.
Provide mentorship and coaching to spaza shop owners.
Evaluate training effectiveness and report outcomes.

Financial Analyst

Assess grant applications and facilitate financial aid.
Develop financial profiles and manage procurement support.
Track budgets, expenditures, and financial reporting.

Environmental Health Practitioner

Conduct health and food safety inspections.
Advise on compliance with public health standards.
Train businesses on hygiene and safety protocols.

Project Administrator

Manage project documentation, meeting minutes, and correspondence.
Schedule and coordinate activities, workshops, and field operations.
Maintain records for monitoring, evaluation, and auditing purposes.

4. Reporting Lines

Monthly Progress Reports: Submitted by the Project Manager to the City.
Quarterly Evaluation Reports: Provide detailed updates on targets achieved, challenges, and recommendations.
Annual Close-Out Report: Summarises project achievements, financial utilisation, training outcomes, and impact on local economic development.
Ad-Hoc Reporting: For critical issues, compliance incidents, or escalated risks.

5. Quality Assurance and Oversight

Neftaly will implement:

Internal audits of field operations and compliance activities.
Standard Operating Procedures (SOPs) for registration, training, and financial facilitation.
Continuous monitoring using KPIs aligned to the City’s objectives.
Stakeholder feedback loops to ensure programme relevance and adaptability.

This governance structure ensures that Neftaly can deliver a high-quality, compliant, and impactful spaza shop support programme, aligned with the City of Ekurhuleni’s goals for enterprise development, job creation, and township economic growth.

Neftaly Key Personnel, Organogram and Roles

Neftaly has assembled a highly skilled, accredited, and experienced project team to ensure the successful implementation of the City of Ekurhuleni Spaza Shop Support Programme. All personnel meet or exceed the minimum requirements stipulated in the bid specifications.

1. Organogram of Key Personnel

                    Project Steering Committee
                          (City of Ekurhuleni)
                                   │
                       Project Manager / Team Leader
                                   │
      ┌─────────────┬─────────────┴─────────────┬─────────────┐
      │             │                           │             │
Enterprise      Financial Analyst       Environmental Health   Project Administrator
Development /                          Practitioner
Economic Dev
Specialist
      │
  ┌───┴───┬──────────────┐
  │       │              │
Skills   Skills         Skills
Facilitator Facilitator Facilitator

2. Key Personnel Details

2.1 Project Manager / Team Leader

Name: Flavien Nteumagne
Nationality: South African
Qualifications: Bachelor of Science in Informatics (NQF Level 7), Project Management Professional (PMP) Certification
Years of Experience: 5+ years in enterprise development and Local Economic Development (LED) projects
Experience & Present Occupation: Currently managing SME support programmes, with experience in project planning, monitoring, stakeholder engagement, and reporting. Responsible for overall project delivery, compliance, and liaison with the City.